Shipping Policy

Processing time:

  • All domestic orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed, especially during the holidays. Please allow additional days in transit for delivery. We will notify you via email if there is a significant delay in your order.

Shipping time:

Domestic Warehouses:

  • 3-7 days for all Stocked Products.

International Warehouses:

  • 5-12 days for all Expedited Shipping Orders.
  • 12-30 days for all Standard Shipping Orders.

You will receive an order confirmation upon purchase and then a shipping confirmation via text message and/or email with your tracking number once your order is processed. Please allow 1–2 days for processing time before tracking your package. You could also contact us via email for help.

 

Pre-order Orders:

  • All US Pre-order Items will take 1-3 months to arrive.

What are CAHAYA's shipping options?

At CAHAYA, we offer various shipping options based on your order's shipping method and destination. You can view the total shipping cost at checkout before completing your purchase.

 

United States & Canada

 Stock

Method

Charges

Areas

Shipping Time

Local Stock

Standard Shipping

$6

Most areas in US and CA

12-20business days

Local Stock

Expedited Shipping

$12

5-12business days
Customized 

Standard Shipping

$15-$35

14 business days

*Outlying territories are for Alaska, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands.

*The shipping cost for custom products may vary based on the size of the product.

 

Other Areas

For other areas, the shipping price is calculated at checkout. If you have any problems, please contact our customer service.

 

You will receive an order confirmation upon purchase and then a shipping confirmation via text message and/or email with your tracking number once your order is processed. Please allow 1–2 days for processing time before tracking your package. You could also contact us via email for help.

 

Holiday Shipping
Due to the holidays, shipping companies will usually have high volume of shipping traffic. Shipping companies will require additional time to deliver.

What are duty and taxes and who pays them?

Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.

Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. CAHAYA cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.

Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to CAHAYA and are usually collected by the carrier on behalf of your local customs authorities.