Return and Refund Policy

1. Return and exchange conditions:

   - If the product does not have any quality problems, the buyer can contact customer service within 30 days after purchase for return or exchange. The buyer is responsible for the return shipping cost. Please ensure that the product and packaging are undamaged and suitable for resale.

   - If the product has any quality problems, the buyer can contact customer service at any time for return or exchange.

   - The product enjoys a 2-year quality guarantee. Any quality problems within 2 years can be resolved by contacting our customer service email.

 

2. Cancellation and modification of orders:

   - The buyer can cancel or modify the order before shipment, including modifying the shipping address.

   - We do not support cancellation or modification of orders after shipment.

 

3. Change order fee:

   - If the buyer needs to modify the shipping address after shipment, the buyer will be responsible for the change order fee.

 

4. After-sales service:

   - The product enjoys a 2-year quality guarantee, and any quality problems within 2 years can be resolved by contacting our customer service email.

   - After-sales services include resolving product quality problems and supplying accessories.

   - Our customer service email is customer-service@cahayamusic.com.

 

5. Return process:

   - Before returning the product, the buyer needs to contact customer service and provide the following three photos:

1. A photo that clearly shows the received item.
2. A photo that shows a larger area of the problematic region for easier identification.
3. A photo of the label attached to the package.

   - After approval, customer service will provide the return address.

   - The buyer needs to provide the tracking number to customer service.

   - The refund will be processed within 7 days after the warehouse receives the returned item.