FAQs

Frequently Asked Questions:

How can I contact customer service?

If you have any questions about our products or orders, please contact our customer service team: • Email: customer-service@cahaya-music.com Please see "Contact Us" for more information on the purpose of your inquiry.

What are the shipping costs and time frames?

Please refer to our shipping policy page for complete details on shipping costs and time frames.

How can I find out the detailed size and other information of the product? Our product pictures indicate the specific size of the product. If you have any other questions, please contact our customer service at customer-service@cahaya-music.com.

Do you offer customized products (with specific logos, customized sizes, etc.)? Can I place a bulk order?

We support customization, please contact customer service for details. Bulk orders are welcome, please contact customer service for discounted prices.

 

About Returns and Refunds: What is your return policy?

You must return the goods in their original condition and packaging within 30 days of receipt (no quality problems with the product). Returns will not be accepted beyond this time. Please see our returns and refunds page for more information. You will be responsible for the cost of returning the goods. We will process the refund within 7 working days after receiving your return. Please contact customer service before returning or exchanging the product, as we need to confirm if you are eligible for a return or exchange and provide you with the return address.

What if I receive the wrong product?

We apologize for any inconvenience this may cause. Please contact us so that we can correct it as soon as possible. You will not be responsible for any fees.

What if my product is defective or damaged?

All products come with a 2-year warranty. Please contact our customer service email and we will solve any problems for you.